Terms and conditions
PAYMENT AND PRICES
All prices include VAT (Value Added Tax 24%). According to international business law, VAT will not be added to orders outside European Union (Export Sales). The VAT will be automatically removed from your invoice when you enter your address to the order during the checkout process if your country is outside of the European Union. The customer is responsible for possible import customs clearance and/or payment of customs duties and taxes in their home country.
PAYMENTS WITH CREDIT CARDS
We accept VISA, VISA DEBIT, VISA ELECTRON, MASTERCARD and MASTERCARD DEBIT cards. All payments are secured and provided by Checkout Finland Oy (FI21966066). Payments are made using SSL encryption so the card data is safe and secure. Your credit card information will not be visible to us. We use Verified by Visa and MasterCard SecureCode- authentication services.
PAYMENTS WITH PAYPAL
With PayPal, you are able to pay by Visa, MasterCard and American Express, or by your PayPal-funds. Using PayPal requires the registered account with PayPal. More information regarding Paypal visit www.paypal.com
ONLINE PAYMENT BY FINNISH BANKS
You can make your purchase through bank transfer if you have an Finnish account on any of the following banks and financial institutions: Nordea, OP, Danske Bank, LähiTapiola, Ålandsbanken, Säästöpankki, POP Pankki, Handelsbanken, S-Pankki ja Aktia. When choosing this payment method, you will be automatically connected to your bank. Just log in and confirm the payment.
SHIPPING AND DELIVERY
We deliver worldwide.
Orders are processed within 1-2 business days. You will receive a confirmation email with delivery information and tracking number as soon you order is shipped.The Finnish postal service (POSTI Group Corporation) delivers your goods directly to your delivery address or to the post office nearest to you. By adding your mobile phone number to you customer information you will receive a text message when your delivery is available for pick-up.
ESTIMATED DELIVERY TIMES
- Finland : 2 – 4 business days
- EU countries : 5 – 7 business days
- Outside EU : 7 – 14 business days
ESTIMATED DELIVERY COST
- Finland : 4.9 – 6.5 euro / order
- EU countries : 16.8 euro / order
- Outside EU : 28 euro / order
Detailed shipping price for your order will be displayed during the checkout process, before you confirm payment.
RETURNS AND EXCHANGES
We hope that you will be satisfied with your order – our products are high quality and we try to be through in our product descriptions. If you are not satisfied with your purchase, or if you’ve received faulty or wrong item, you may return it for a full refund or exchange it to another item. When returning items, please contact us within 14 days after receiving your goods. If you do not contact us within that time, we reserve the right not to accept returned items. Customer is responsible for the cost of returning an item, this does not apply if the customer has received faulty or wrong item. The returned product has to be in unused condition and in their original product packaging. The original shipping costs costs cannot be refunded. However, if you wish to exchange an item we will cover the shipping cost for the replacement (Finland and EU countries only).
INSTRUCTIONS IF SOMETHING GOES WRONG.
We inspect each item before we ship out your order. We encourage you to do the same when you receive it. If the product is damaged during shipping, please take photos of the damaged product and send the images and detail information, including your order number, directly to our customer service at firstname.lastname@example.org. In this way we are able to make the reclamation on your behalf faster. Please keep the damaged packaging. Please let us know within 48 of delivery. Claims for damaged items will not be accepted after 48 hours.
WRONG OR DEFECTIVE PRODUCT
We are humans, and sometimes we make mistakes. If we send you the wrong or defective product, please contact our customer service, email@example.com. We will agree upon sending you a new one as soon as possible.
Designliike Europe Oy does not provide your customer information to any third party.The details needed for completing your order are handled with the utmost privacy. We only keep your details in our system in order to provide you with a quick and efficient order process
Designliike Europe Oy has the right to cancel the order, if suspicions arise, that the concerned credit card is not valid or might be stolen. In this case customer will be contacted and informed by email. If there will occur a problem with your order or shipment we will contact you as soon as possible. The terms and conditions listed will apply between customer and Designliike Europe Oy for the sale and purchase of the products contained in customers shopping cart. We reserve the right to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits. These terms and conditions of sale are valid as of 1. January. 2015, until further notice.
LAW AND JURISDICTION
Finnish law will be applied to all disputes arising under this terms and conditions agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Oulu, Finland.
COPYRIGHT AND DISCLAIMER
The Desingliike website and its original content, features and functionality are owned by Designliike Europe Oy and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Designliike Europe Oy reserves the right to adjust prices on the website without prior notice.
If you have any comments or questions you can find our contact information below.
Please notice, regarding questions about your order, remember to include your order number, in your feedback.
Designliike Europe Oy
90940 Jääli, FINLAND
VAT ID: FI26225574